HELP CENTER

Payments

What happens if an item is returned from a customer?


A chargeback occurs on your Aphid account. A chargeback is a charge that is returned to a payment card after a customer successfully returns or disputes an item on their account statement or transactions report.




Can I receive commission in various currencies?


Yes. You as the Controller receive compensation in the transacted currency. i.e. USD, Bitcoin, and Ethereum.





Technology

What is Machine Learning?


Machine learning is an application of artificial intelligence (AI) that provides systems the ability to automatically learn and improve from experience without being explicitly programmed.




Does Aphid run on Blockchain technology?


The CTS will run on Ethereum's Blockchain. Chat support transcripts are stored on a centralized server, which will purge within 24 hours.





For You

Does my chatbot function 24/7?


Yes, your chatbot runs autonomously for 24 hours, 7 days a week.




Is the mobile application available?


The Aphid mobile application is currently in development.




What is an aClone?


An Aphid invented term for the digitized bot version of yourself.




What is a Controller?


Person who controls an aClone (bot).




I've lost my private keys, can I recover my account and or funds?


No. As warned prior to creating your wallet: You And Only You Are Responsible For Your Security. Where are my funds stored? Your tokens and coins are not on MyEtherWallet. Just like they aren't on your hardware wallet, on MetaMask, or on blockchain explorers. All funds are on the blockchain itself. This means that we do not control them. We are a doorway that allows you to interact with the blockchain in a convenient way.​

WARNING: Aphid Wallet Does Not Control Your Funds. You Do!

What if I lose my keys or password? We can not recover your information for you. If you lose your information, it's GONE FOREVER. Aphid Wallet doesn't store any data centralized. After you've received your keys and set up a password, we strongly suggest you: Write Your Keys And Password Down. Keep Them Safe. Don't Store Your Keys And Password on Your Computer or Phone.

Warning: We Can't Restore Your Keys or Reset Your Password.




I can't sign into my OREID Decentralized Login. How can I fix this?


Please refer to https:/oreid.io for technical assistance.





For Business

What is the price of deploying a chatbot to my website or mobile application?


Please contact our sales team by filling out this form to get a quote. https://www.aphid.io/pricing




What are the benefits of a chatbot?


A chatbot can increase your sales up to 67%, reduce operational costs by 30%, and provides your business with 24/7 support. A chatbot turns your visitors into users or customers. Trigger conversion chatbots to interact with your users while they're on your website at key points in the process.




Can I integrate a chatbot into Wordpress, Wix, Squarespace, or Shopify?


Yes. Once you create your bot, you can integrate it into your website with a coding script in minutes by clicking "Deploy" in your Control Panel.




What are chatbots?


Chatbots also know as virtual assistants, are computer programs that mimic conversations with people via audio or text, used to communicate information to users.





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